Privacy Policy

RAYO INTERIORS LIMITED

Last Updated: September 16, 2026

1. INTRODUCTION

As RAYO INTERIORS LIMITED, we respect your privacy and is committed to protecting your personal data. This privacy policy informs you how we look after your personal data when you visit our website, communicate with us, or purchase our products/services, and tells you about your privacy rights and how the law protects you.

2. IMPORTANT INFORMATION AND WHO WE ARE

  • Data Controller: RAYO INTERIORS LIMITED is the data controller and responsible for your personal data.
  • Company Registration Number: SC859028 (Registered in Scotland)
  • Registered Office Address: 27 Knightley Gardens East Kilbride Scotland
  • Contact Email : rayointeriors.uk@gmail.com

3. THE DATA WE COLLECT ABOUT YOU

We may collect, use, store, and transfer different kinds of personal data about you, categorized as follows:

  • Identity Data: Includes name, username, title, or business name.
  • Contact Data: Includes billing address, delivery address, email address, and telephone numbers.
  • Financial Data: Includes bank account and payment card details (processed securely via our payment providers).
  • Transaction Data: Includes details about payments to and from you and other details of products and services you have purchased from us.
  • Technical Data: Includes IP address, browser type, time zone setting, operating system, and platform.
  • Usage Data: Includes information about how you use our website, products, and services.

4. HOW WE COLLECT YOUR PERSONAL DATA

We use different methods to collect data from and about you including through:

  • Direct Interactions: You give us your Identity, Contact, and Financial Data by filling in forms or by corresponding with us by post, phone, email, or otherwise.
  • Automated Technologies or Interactions: As you interact with our website, we automatically collect Technical Data about your equipment, browsing actions, and patterns.

5. HOW WE USE YOUR PERSONAL DATA AND LAWFUL BASES

We will only use your personal data when the law allows us to. Most commonly, we use your personal data under the following lawful bases:

  • Performance of Contract: Necessary to execute a contract with you (e.g., fulfilling an interior design order or supplying home decor products).
  • Legitimate Interests: Necessary for our legitimate business interests (e.g., managing customer queries, fraud prevention, or internal analytics).
  • Legal Obligation: Necessary to comply with UK legal or regulatory requirements (e.g., tax records for HMRC).
  • Consent: Where you have explicitly opted in to receive direct marketing communications.

6. DISCLOSURES OF YOUR PERSONAL DATA

We may share your personal data with trusted third parties for the processing purposes set out above:

  • Service providers (IT hosts, logistics/courier services, payment processors).
  • Professional advisers (lawyers, accountants, auditors).
  • HM Revenue & Customs, regulators, and other authorities based in the UK.

We require all third parties to respect the security of your personal data and treat it in accordance with the law.

7. INTERNATIONAL TRANSFERS

Your personal data is primarily stored and processed within the UK. If we transfer your personal data outside the UK, we ensure a similar degree of protection is afforded to it by enforcing appropriate legal safeguards (such as standard contractual clauses or statutory adequacy frameworks).

8. DATA SECURITY AND RETENTION

We have put in place appropriate security measures to prevent your personal data from being accidentally lost, used, accessed in an unauthorized way, altered, or disclosed. We will only retain your personal data for as long as necessary to fulfil the purposes we collected it for, including satisfying any legal, accounting, or reporting requirements.

9. YOUR LEGAL RIGHTS

Under UK data protection laws, you have rights including:

  • Access: Request a copy of your personal data (Subject Access Request).
  • Correction: Request correction of incomplete or inaccurate data.
  • Erasure: Request erasure of your personal data.
  • Object / Restrict: Object to or restrict the processing of your personal data.
  • Data Portability: Request transfer of your data to you or a third party.
  • Withdraw Consent: Withdraw consent at any time where we rely on consent to process your data.

If you wish to exercise any of these rights, please contact us at rayointeriors.uk@gmail.com

10. DATA PROTECTION COMPLAINTS PROCEDURE

If you have concerns about how we handle your personal data, you have the right to make a complaint to us directly:

  1. How to Complain to Us: Please send your complaint in writing to rayointeriors.uk@gmail.com
  2. Our Process: We will acknowledge receipt of your complaint within 30 days, investigate the matter without undue delay, keep you informed of our progress, and provide a formal written outcome.
  3. Escalation: You also have the right to lodge a complaint at any time with the Information Commissioner’s Office (ICO), the UK supervisory authority for data protection issues (www.ico.org.uk). We would, however, appreciate the chance to deal with your concerns before you approach the ICO.